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Back to Home-Business-host.com
Frequently Asked Question
The categories are listed first along with the most popular questions for each. Choose your category, then pick your question .
You can also do an extensive search below and the best responses will be listed.
Cpanel Controls Help is available on your Cpanel , but if you don't find what you are looking for here now, you can refer to the on-line documentation for CPanel .
For the Cpanel Website Manager, refer to www.cpanel.net/docs/cpanel/
Still Stuck? - If you are a first time vistor with some questions not covered here about our site, go to our Contact Us page and submit a question for a quick response.
Return to subjects
General problems. How do I fix them?
All our accounts come with a control account CPanel. You can access your control panel at: http://www.yourdomain.com/cpanel/login/ or you may use, http://your.ip.address/cpanel/login/
If using http://www.yourdomain.com/cpanel/ (This will not be active until your domain has been transferred to our nameservers.) You will be asked to enter your user / pass to gain access to your configuration. The control panel is pretty much self explanatory however a little information on the usage of each section is included below if you get confused along the way.
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How do I get CGI programs to work?
Home-Business-Host has customizable CGI scripts that have already been pre-installed on our server for you to use with your own account. Log into your CPanel Manager. You can select the scripts you are interested in using. You can then change the colors, style etc., and click the "Make HTML" button. Then just paste the HTML output into any of your HTML files.
If you wish to use a third party CGI program, just follow the programs installation procedure. Make sure you set the correct permissions to execute the file, usually chmod 755. If you can't run your CGI program or have a problem setting it up, you can contact us and we can do it for you for a small fee. Usually around $55.AU.
If it's only a minor adjustment and takes a few minutes, it's usually free.
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How do I protect a web page?
Web page protection is used to limit access to any directory to users who enter a user/pass combo. To protect a directory, start up your CPanel Manager and open your file manager. Select the directory you wish to protect and enter a user name and password. You can click "Add" again to add as many users as you wish to this directory. This protection is for resources accessed via the WEB only, this will not create or block an FTP user.
Special Note:
Do not use this option if you are also using FrontPage. It is not compatible. Instead, use the security controls within the FrontPage program itself.
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I don't know anything about POP E-mail accounts. Can you explain?
CPanel control center allows you instant access to create e-mail POP3, forwards, and aliases. A POP3 account is a stand alone incoming e-mail account and you have one set up automatically when your account is activated. This is your "Catch All" account and it will forward all incoming mail to the account you provided at start up.
You can then check this mail by logging into SMTP and POP settings set to yourdomain.com or for most e-mail clients, mail.yourdomain.com using your user name and password. An alias sends mail sent to one address to another POP3 account within your domain. For example, if you set up an alias called "webmaster", all e-mail that is sent to webmaster@yourdomain.com will be sent to the POP box it is attached to.
Note: By default all names are configured to the root account. So if you sent a message to mytestl@yourdomain.com, it would be sent to your main root account unless you had set it up as an alias, forward, or POP3. A forward account sends mail sent to auser@yourdomain.com to an address completely out of your domain. For example, if you have a Yahoo account and want to check all your mail there, you could set up johndoe@yourdomain.com to forward to johndoe@yahoo.com.
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I want to know how much traffic I'm getting. How do I check that?
Your CPanel control center has extensive Access Stats that you can view. It provides access to many different programs that will analyze your access logs and show you more information about your web sites traffic.
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I don't have an FTP program, how do I upload my site?
That's not a problem. You can log in your CPanel File Manager and upload and modify the files in your website in real-time via a web based interface. You can perform many commands such as chmod as well as actually edit the file, save it directly to the web server, and of course, delete. A lot of our clients don't even use an FTP program.
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Will I have 24 hour access to my web site?
Yes, CPanel and FTP will provide you with access 24/7/365.
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Are Mime types definable?
Yes, just log in to your CPanel and click on the Mime Types icon.
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Will I have access to my raw log files?
Yes. You can access them from your cpanel
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How can I manage my e-mail accounts?
Use the simple to use mail manager feature in your CPanel.
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Do you support PERL?
Yes we do. All programs that have extensions of .pl or .cgi and can be uploaded in your CGI directory if you have chosen that activation option. In fact, they will work in any directory you choose. Just chmod the files to 755 so they execute. Free accounts do not have access.
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Do you support streaming audio/video?
Our systems support streaming media over HTTP (hypertext transfer protocol). By using HTTP streaming, you can stream media without paying any additional monthly hosting costs for licensing expensive streaming media servers, such as Real Audio servers.
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