I just signed up. When can I access my site?
We will notify you when it's set up. Usually within the hour on a regular work day. You will receive an e-mail that includes your user name and password to log in to your Control Panel. Until your domain name resolves, which takes from 24 to 72 hours, you can FTP to your site using the information we send. You should also be able to log on to your site using your IP address. To get to your site, enter http://your.ip.address/
To upload files, enter your FTP program information using ftp://your.ip.address or just your.ip.address and your user name and password.
You can also log on to your CPanel and upload through your file manager. The URL should be
http://your.ip.address:2082 or http://your.ip.address/cpanel/login/
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I uploaded my site but my pages aren't showing up?
This could be caused by uploading to the wrong directory. Did you upload your site to the home directory in the public_html folder? (this is handled automatically with Microsoft FrontPage). If not, your site might have been uploaded to the root of the site and not the proper folder to be seen. Try uploading again making sure the target is your home/yoursite/public_html folder.
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I have uploaded changes to my site, but every time I go to view it I don't "see" them?
You may want to do a hard refresh. This is when you hold down both the "Ctrl" and "Shift" key and click the browser refresh button at the same time. Maybe even several times. It is best that while the page is loading you do it two or three more times. This helps clear the browser "cache" files (images and pieces of the site stored on your computer to help the site load faster that may not be getting updated) and give you what should be a fresh look.
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I can't reach the site with my FTP Program?
Each FTP Program has its own way of "going" to a site. If your IP address (or domain name) by example is xxx.xxx.xxx.xxx then try using ftp://xxx.xxx.xxx.xxx. If that fails, drop the ftp:// and just type in xxx.xxx.xxx.xxx (or whatever IP you were given) in your programs domain name window (or FTP site, etc...). You can also try your Control Panel. If that fails, let us know and we'll get you up and running.
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What are the mail settings for POP3 and SMTP and other mail questions?
They are your domain name without the "www". So for http://www.home-business-host.com, our mail protocols are "mail.home-business-host.com" (without the { " } of course).
NOTE: Remember to use YOUR Domain name:-)
There are two things to remember. Your catchall mailbox (the mailbox that gets all your mail that is sent to your domain but doesn't match a username) is the default mailbox (found in CPanel).
When your account is first set up, your "username@yourdomain.xxx" is set as your default mailbox. You can keep this (just be sure to check it) or change it through CPanel to an address that delivers the mail to you. The thing to do is set your mail program to check your main account only. That way, anythingsent@youraddress.xxx will end up in your mail program.
Lastly, if you have an e-mail account and decide to forward it to another address, please delete the original account. If you do not do this, the mail system will forward a copy to the new address but it will also keep a copy in the original mailbox. After a couple of months of accumulating this mail (since you are no longer checking and downloading from this mailbox), you may find your account reaching quota because of this overflowing mailbox.
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I just signed up but realized I picked the wrong package. How can I upgrade?
At HBH we are flexible and can upgrade your account if you choose to.
Just send us a quick email and request the change:-)
( Upgrades will cost accordingly )
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How do I use the webmail feature?
HostingSolo has added web mail to it's long list of features. Now you are able to check your e-mail from anywhere, at any time 24 hours a day via the web. If you set up e-mail boxes for clients, they too can have web mail access. To access your new web mail, simply follow these steps:
Access your web mail login screen at: www.your-domain.com/webmail/
You will come to a login screen that will ask for your name and password.
Your username is the ENTIRE e-mail address that you want to check. For example.....if I want to check support@whatever.com, I would login with "support@whatever.com".
Your password is what ever you set it to be in the mail manager when you created the mail box.
You will then be given a choice of systems to read and access your email, just choose one and in you go :-)
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How do I configure my POP3 e-mail?
Universal POP3 Client Configuration
Simply set up a new internet mail account in your mail client.
When it asks for your POP3 account enter: mail.yourdomain.com
When it asks for your SMTP server enter: mail.yourdomain.com
The login: the entire e-mail address (ex: you@yourdomain.com).
The password: Is what you specified when the mail box was created.
Make sure to check the box that enables "server requires authentication".
NOTE: When first setting up your e-mail account, please understand that your domain must be active and resolving on our servers before you can send, receive, or test your mail. If you attempt to send, receive, or test your mail prior to this occurring, you will not get it because your domain has not yet resolved, and therefore will have no where to go.
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How do I FTP my files to the server?
In order for you to transfer your files from local PC to a HostingSolo server, you will need to log into your CPanel file manager or use a File Transport Protocol (FTP) client. If you do not have an FTP client simply click here, and you can download one for free. Once you have this software installed simply follow these instructions:
Launch your FTP client.
Name your new FTP profile what ever you like.
Specify the "host address" by entering your domain name. If your domain has not resolved yet, enter your IP address.
Enter your control panel's user name where it says "login."
Enter your control panel's password where it says "password."
Enter public_html or www where it asks for an "initial path."
Click the button to make the connection.
Once some folders show up in the FTP client's display, simply drag the files from your PC's folder into the open area of the FTP client. Be sure to upload in ASCII for text files like .html, txt, and .cgi. Upload in binary for files like .gif and .jpg.
The files are now up to the server.
NOTE: No other fields need to be filled in for this to work, only the designated fields from above are required.
To view the files on the web, simply type http://yourdomain.com or http://your.ip.address and the file you would like to view into the browser and hit enter.
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How do I publish with Frontpage?
On your home PC open the web in FrontPage.
Make sure that the main page of your website is named "index.html" --> this is very important.
Go to File --> Publish Web -->
It will ask you where you want to publish to, enter: http://yourdomain.com or http://your.ip.address if your domain has not resolved yet.
Click the "Publish" button.
It will ask for a login --> enter the login for your CPanel.
It will ask for your password --> enter the password for your CPanel.
After entering the above information, click "Ok" button (you will see files transferring).
Your site is now published.
View your site at http://your.ip.address or http://yourdomain.com.
NOTE: Frontpage extensions need to be activated from your Cpanel.
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What is CGI access?
CGI scripts (Common Gateway interface) are used to provide things like counters, form responses, guest books, and many other things. You can write your own scripts, install someone else's, or use one of our many preinstalled CGI scripts.
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What languages are currently supported in CGI?
Shell, Bourne,and Perl are all supported and available.
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What is the path to Perl?
/usr/bin/perl
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What is the path to sendmail?
usr/sbin/sendmail
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What should the main page of my web site be named?
It should be named "index.html", "index.htm", or "index.cgi" ,"index.php". If you already have another page name and don't want to change all the links, just use a Redirect command in your CPanel. Have it direct any hits to "index.html" the the file name you have.
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Can I access my domain address with or without the "www"?
Yes, you will be able to access the domain address with or without the "www" in front of the domain name.
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Do you have FTP and FTP Anonymous access?
Yes, you get both
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Is spam mailing (bulk mailing) allowed?
Absolutely not. However, we will not shut someone down without first investigating the reported incident. Innocent webmasters often get accused wrongly by some absent minded complainer that has forgotten who you are. Just make sure you have evidence that the complainer did in fact sign up. Keep all your opt in contacts in a single directory so that you can forward the header and the file to us so we can tell them to take a hike. If you run a web based mail list, backup your log daily if you have new sign ups. If you cannot prove they signed up, we will have to believe the complainer and remove your site.
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Can I forward as many e-mail accounts as I want?
Yes, all accounts have unlimited forwarding and aliases.
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Do you support ASP (active server pages)?
No, we do not support ASP. ASP runs on Windows which is not our operating system of choice. We run an Apache Server with RedHat and Unix commands. If you need to run ASP pages, we suggest you find a host that supports Windows. We may add this in the future but for now, the need is not popular enough.
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Do you support Java applets, Shockwave and Flash?
Yes, we support all services that run on the client-side.
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Do you provide a CGI-BIN personal directory?
Yes, you get your own personal CGI-BIN. In fact, it is set up automatically when you sign up. However, you should be able to run CGI programs in any directory if they are set up correctly.
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Do you allow SSI?
Yes. Server Side Includes are supported. Just be sure to make the file name end with .shtml in all files that use it.
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What programs can be used to access e-mail?
Any POP e-mail client can be used: The Bat, Pine, Elm, Netscape Mail, Outlook, etc. But you cannot use IMAP programs.
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Why wont my password work ?
All password and logins are to be in lower case only with no spaces.
It is a good idea to create a std text file and keep a record of ALL your login passwords and user names.
If you continue to have login problems please email me to verify your details.
Contact Steve: webmaster@home-business-host.com anytime.
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